Reviews
We ask for an honest assessment after every job. Below you can read what customers judge us on and how we deal with feedback.
Why reviews matter to us
Electrical work is largely invisible once it is finished. You cannot see whether a connection was made properly, which is exactly why a track record matters more in this trade than in most.
What customers judge us on
- Whether we arrived when we said we would
- Whether the final invoice matched the quote
- Whether the work area was left clean
- Whether the engineer explained what had been done
- Whether the fault was actually resolved
How we handle criticism
Not every job goes perfectly. When something goes wrong we would rather hear it directly, and we return to put it right. A negative review that we have resolved says more about a company than an unbroken run of five stars.
Leaving a review
After every completed job you receive a request to leave an honest assessment. We do not filter or select which reviews are published.